AI Managed Remote Monitoring & Management

Legacy RMMs make you manage 3,000 menus.
AIM RMM is AI-Managed.

The high-frequency 20% of RMM & Remote Support technicians actually use every day—built 100% white-label on a cryptographically "dumb" Zero-Trust relay, 5-second local Flight Recorders, and optional universal AI.

0 Commands Possible on Server Breach (Offline Ed25519 Shift Keys)

Deploy Anywhere: docker compose up or $0 Partner-Credit Azure

100% Functional With AI Off, Cloud AI, or Local Air-Gapped AI

MIT / Apache-2.0 Clean Commercial Stack

Apex Legal Group — Main Office Command Overview

Self-Updating Site Cheat Sheet • WAN1: 74.102.x.x (Fiber 4 ms) • WAN2: 5G Standby • Domain & SSL Valid (241d)

Connect HD / Ask User ▾ 📄 Aging-PC Refresh PDF [Open UniFi ↗]

UniFi Network Edge (API)

UDM-Pro • 4 Sw • 9 APs

WAN1 Primary Active • 0% Packet Loss

Server VSS / Backup Truth

Verified 3h 14m ago

OS-Level VSS Snapshot Healthy

LAN Unmanaged PC Radar

1 Unmanaged Device

CONF-LAPTOP-09 spotted • [1-Click GPO Push]

📋 Auto-Discovered Live Infrastructure (Zero Stale IT Glue Docs):

Subnet: 192.168.20.0/24 (GW .1) • DHCP/DNS/FSMO: DC-PRIMARY-01 (.10) • SQL/LOB Share: \\SQL-PROD-01\CaseData • Printers: Front-Konica (.240, TCP/IP Verified)

SQL-PROD-01 — Pre-Diagnosed Smart Alert

5-Second Local Black Box Flight Recorder ($0 DB Bloat) • Non-AI Static Danger Scanner

Background RDP (IronRDP) 🚨 Isolate Machine (Keep RMM Alive)

⚠️ Disk C: at 7.8% Free — Root Cause Already Identified Before Paging Tech

C:\inetpub\logs\LogFiles grew by +39.4 GB in 48h; C:\Windows\Temp holds 6.1 GB. Recent Change-Diff: IIS Logging verbose flag changed Tue 14:10. Storage latency normal (1.8 ms).

🟢 Non-AI Scanner: Targets Logs >14d Only 🟢 Blast Radius: Locked to 1 Host (SQL-PROD-01) 🔒 PII/Password Scrubber Active

✍️ 1-Click Sign & Clear 45.5 GB (Browser Shift Key) ⭐ Save Fix to Unified Toolbox

Session Recording & "Labor Book" Value Billing

Crisp 1080p Idle-Skip .webm (~14 MB/hr) • SHA-256 Tamper Hash • Defeats "The AI Speed Penalty"

Push to Invoicing API ↗ Download .webm

Actual Stopwatch Duration

00h 07m 18s

Raw time billing = massive revenue loss

AI "Labor Book" Value Estimate

1.25 Billable Hrs

Production SQL Server Crisis + Root-Cause Fix

Video Timeline Action Pins

4 Jump Bookmarks

01:12 Inspect • 03:40 IIS Log Purge • 06:05 Verify

Client-Ready Outcome Invoice Copy (1-Click Copy or Webhook):

"Investigated critical storage exhaustion threatening production SQL database availability on SQL-PROD-01; isolated runaway IIS verbose log retention, reclaimed 45.5 GB of primary storage, corrected log rotation policy, and verified database health."

Behind-the-Scenes Ops, Vault & New-PC Autopilot

Fix tickets in 5 seconds without interrupting the user's screen or Zoom call

🚀 Run New-PC Setup Autopilot 🖨️ Fix WSD Port & Clear Spooler

E2E BitLocker & Local Admin Vault

48-Digit Key Escrowed

Rotating Per-PC Admin PW + 6-Digit Offline Break-Glass

2-Second Remote UAC Approval

QuickBooksUpdate.exe

Verified: Intuit Inc. • [Approve Once From Phone]

Silent Background Tabs

Processes • Services • Reg

+ Zero-Driver WFH Home Printing & BIOS Wake-on-LAN

Engineered So a Cloud Breach Still Runs Zero Commands

Every legacy RMM holds "keys to the kingdom" on a central server. AIM RMM treats the cloud relay as untrusted—combining hardware keys, technician shift certificates, and 7 independent AI safety guardrails.

1. What if hackers completely breach the cloud server & database?

Outcome: Zero commands executed, zero screens viewed. Your Master Root Key stays 100% offline. When a technician logs in with SSO + MFA/Passkey, their browser creates a non-exportable 12-hour Shift Key (editable). Every client PC verifies that human signature locally before running a script, opening Terminal, transferring files, or waking screen capture.

2. What if AI hallucinates a destructive command—or malware plants a poisoned Event Log?

Stopped 4 ways: (1) Ad-hoc AI fixes are architecturally capped to 1 machine max (never fleet-wide); (2) A deterministic Non-AI Danger Badge Scanner flags external downloads, Admin edits, or firewall changes before approval; (3) Endpoint logs are wrapped in <untrusted_endpoint_data> tags with image-leak links stripped; and (4) Nothing state-changing runs without a human Shift-Key click.

3. What about HIPAA / Legal privacy—or running with ZERO AI at all?

Compliant out of the box, 100% configurable underneath: AIM RMM is 100% functional with AI turned completely Off (or pointed at a private in-house Ollama server—plus Azure AI, Claude, OpenAI, Gemini, and Grok/xAI). By default, AI cannot read inside user documents (.docx/.xlsx/.pdf), occupied desktop screens require approval, and plaintext passwords/SSNs/API keys are scrubbed automatically.

4. What if our entire server burns down AND we lose every backup (SimpleHelp's lost-key nightmare)?

5-Minute Full Fleet Recovery: Day-1 setup prints a 1-Page 24-Word Emergency Recovery PDF. Spin up a blank AIM RMM server anywhere, enter your 24 words once, and all 1,200+ client PCs verify your signature, reconnect automatically, and rebuild your entire Client → Location → Folder tree automatically.

5. Will SentinelOne, CrowdStrike, or Huntress flag our agent—or lock techs out offline?

Silent EDR Co-Existence + Zero Lockouts: Screen sharing (ControlR, stripped of shell backdoors) sits Stopped 99.9% of the week (`0 MB RAM`, SHA-256 verified before wake). Routine Go monitoring uses 100% native Windows APIs—spawning zero noisy background PowerShell loops—and AD LAN rollouts use official Domain GPO tasks. Offline PCs unlock in 2 seconds via a rolling 6-digit Offline Break-Glass Code.

Built by MSP Operators to Kill Daily Friction

Zero bloatware menus—just the exact high-impact tools that save senior engineering hours every single day.

✈️

5s Local "Flight Recorder" ($0 DB Cost)

Each PC donates 50 MB of local SSD to record 5-second per-process CPU, RAM, Storage Latency (ms), and DNS lag—plus BSOD minidump harvesting and Change-Diff timelines—cutting server DB writes by 85%.

🚨

1-Click Ransomware Quarantine

Instantly severs 100% of LAN shares, SMB, email, and internet on an infected non-EDR PC in 0.5s via Windows Filtering Platform—while keeping your encrypted AIM RMM rescue session alive.

⚡

2-Second Remote Admin Approval

Users right-click an installer for IT approval; techs see the verified publisher on their phone and tap Approve in 2s—eliminating Local Admin rights without constant remote-in interruptions.

🔐

BitLocker & Local Admin Vault

Automatically escrows 48-digit BitLocker recovery keys (saving Workgroup laptops at blue recovery screens) and rotates unique per-PC Local Administrator passwords.

🚀

1-Click New-PC Setup Autopilot

Debloats factory Windows trials, silently installs standard & client apps via winget, sets power rules, turns on BitLocker & Wake-on-LAN, and maps office printers in 2 clicks.

🖨️

WFH Zero-Driver Print & Safe-Mode Guard

Home users print straight to their local browser printer with zero office spooler drivers. Remote Safe-Mode reboots auto-check Ethernet, pause BitLocker for 1 boot, and auto-revert in 15m if offline.

One Clean White-Label Platform Replaces Six Bills

100% portable: run self-hosted via docker compose up on any $15 VPS, or deploy as a 1-click Azure Appliance funded by unused Microsoft Partner credits.

Legacy MSP Tool Category	Typical Standalone Cost (1,000 PCs)	Built Natively Into AIM RMM
Remote Support Suite (SimpleHelp / ScreenConnect)	$350 – $700 / mo	✓ 60-FPS Live Screen + Browser Server RDP + 6-Digit Quick Support + WFH Print
Core Endpoint Monitoring & Alerting	$2,000 – $3,500 / mo	✓ 5s Flight Recorder, Site-Grouped Smart Alerts, Background Services/Registry/Processes
Privilege Elevation (AutoElevate / Admin By Request)	$2,500 / mo	✓ 2-Second Shift-Key Signed Remote Installer Approval
Workstation Provisioning (ImmyBot)	$400 / mo	✓ 1-Click New-PC Debloat, App Stack, Printer & BitLocker Autopilot
Hardware Lifecycle QBR Reports (ScalePad)	$250 / mo	✓ 1-Click Branded Red / Yellow / Green Aging-PC Refresh PDF
Unbilled "AI Speed Penalty" T&M Leakage	$1,500+ / mo lost	✓ Session Recording Timeline + "Labor Book" Value-Hours Billing API

Legacy RMMs make you manage 3,000 menus.AIM RMM is AI-Managed.